FAQ

Short answers to the questions agencies ask first.

Can my client email SquareJuice directly?

Yes, once you have added their address or domain to a site's roster. Their email becomes a request the same way a forward from you does. SquareJuice still writes only to your agency: the preview, the receipt and every notice go to your people, never to the client.

Does anything go live without my approval?

No. Every change is built on a staging copy and waits for a person at your agency with an approving role to approve it, from the link in the preview email or the dashboard. A reply "approved" by email does not approve, and no API key can approve.

I replied "approved" to the preview. Why did nothing happen?

Replies are recorded but do not approve. Use the Approve and publish link in the same email, or approve from the Queue in the dashboard. If the link has expired or was already used, an operator or owner can re-send fresh links from the dashboard.

The preview is not quite right. What do I do?

Choose Request changes, write what should change, and send it back. A new preview follows. A request can be revised up to three times before it comes to a person.

What does the agent refuse to do?

Payments, checkout and shipping settings, plugin installs, user accounts and roles, DNS and hosting settings, database work, deleting content, and bulk changes. These come back as "Needs a person" with a note. Design work and new features are outside the service. The full list is on What the agent does.

Does SquareJuice install anything on my sites?

A small child theme on the staging copy of each site, which arrives as your first preview to approve. No plugin, no WordPress admin user, and no password of yours is ever stored. On WP Engine it uses the user you invited and a key for the WP Engine gateway, held encrypted.

What happens if a change breaks the live site?

Every published change is checked on the live site. A failed check is rolled back automatically and the receipt says so. If a rollback cannot finish, our operators are alerted at once and a person at Launch Creative restores the site and tells you what happened. See Rollback and recovery.

Which hosts do you support?

WordPress sites on WP Engine. Other hosts are not there yet and are included when they ship, at no change to your price.

How is a request counted for billing?

A request counts when SquareJuice did work on it: it went live, it was answered, or it was staged for your decision. Duplicates, merged replies, noise, system runs and requests held before any work do not count. Your first five count-worthy requests are free; after that it is $33 a site and $99 a WooCommerce store a month, billed to the day. See Billing.

Can I add or remove a site later?

Yes. Ask by email or reply to any receipt, and the site is connected or disconnected. Billing changes from that day.

How do I stop the service?

Email us any day. You pay for the days used. To end access yourself at once, remove the SquareJuice user from your WP Engine account; see Your data and access.

Who can see my client's data?

Your own approvers and owners, through previews and receipts; and the people who run SquareJuice, when you ask us to look into a request. Your client never hears from SquareJuice. Model calls carry the request text and page content, never credentials. Nothing is sold or used to train models.

Where do I send a website change?

To your SquareJuice address, the address that sends your previews. A change sent to hello@squarejuice.com is answered with a note asking you to forward it there, so the receipt stays yours.