Help

How SquareJuice works, from the first WP Engine invite to the receipt on every change. Plain answers, kept current with the software.

• Getting startedConnect a WP Engine site and forward your first request.
• How a request runsForward, preview, approve, publish, receipt. Every step and what you see at each one.
• Approvals and the dashboardWho can approve, how approval works, and what each page of the dashboard shows.
• What the agent doesThe changes the agent makes on its own, the ones it asks about first, and the ones that always go to a person.
• Rollback and recoveryWhat happens after a change goes live, how a rollback works, and what to do if a site looks wrong.
• Your data and accessWhat SquareJuice accesses, what it stores and for how long, who sees it, and how to end access.
• BillingFive free requests, then a flat price per site and per store, billed to the day.
• SupportWhere to send what, who answers, and how fast.
• FAQShort answers to the questions agencies ask first.

Need a person? Write to hello@squarejuice.com. Monday through Friday, 8 a.m. to 6 p.m. Pacific, answered the same business day. Website changes go to your own SquareJuice address, not here.